Is it Okay to Fire a Customer?

When do you admit defeat and let a customer go? It seems like between Customer Success and Product Management, we are both so reluctant to say “No” to a customer or to recommend that they use another product as “ours” will never have that feature. In this session by PLG Disrupt, Peter Lyon VP Customer Success at Poppulo will outline his thoughts on this topic and his experience in dealing with this contentious topic. Peter will offer a decision pathway for people to examine and potentially use in their own company.