How to Incorporate Tech-Touch to Scale Outcome-Driven Customer Success

Teresa Anania is Vice President of Customer Success at Zendesk where she is responsible for the management and development of the company’s global client base, including all customer segments from Enterprise to our smallest customers. Her remit is to ensure Zendesk’s customers are realizing maximum business value across the customer lifecycle and achieving their ROI goals which ensures their renewal and opportunity for expansion.

Prior to Zendesk, Teresa was the Senior Director of Customer Success at Autodesk where she drove both scale and tech-touch engagement across all market segments. Teresa is passionate about developing personalized, outcome-driven experiences that advance customer adoption, retention, loyalty, and lifetime value